If It’s Not Right, We’ll Make It Right
We want you to feel good about trying something new. If the product isn’t working for you, you don’t have to just accept it. Here’s how returns and refunds work.
You’ve got 30 days from the delivery date to reach out and request a return. That’s the window. Once you contact the support team through the website, they’ll walk you through the process and issue a return shipping label if everything checks out. You don’t have to figure it out alone.
Send the item back using the label, and once it’s received and processed, a full refund goes back to your original payment method. The processing side typically takes 5 to 7 business days after the return is handled. It’s not instant, but it’s straightforward.
A few practical notes. Only one refund per customer is allowed under the money-back guarantee. If you ordered a multi-pack, the refund policy applies to the eligible portion of the order, not the entire bundle in every case. And if you’re on a subscription, you can cancel or pause at any time through the customer portal — you don’t need to wait for a return to do that.
If you’re not sure whether your situation qualifies, just ask. The contact page exists for exactly this kind of question. We’d rather clarify upfront than have you guessing. And if something arrives damaged or incorrect, reach out right away — that’s a different situation, and we’ll sort it out.
No fine-print games. If you’re within the window and the product isn’t right for you, the path is open.